These Terms and Conditions are effective as of July 16, 2017.

These Terms and Conditions affect your legal rights and obligations. If you do not agree to be bound by all of these Terms and Conditions, do not access or use our services.

There may be times when we offer a special feature that has its own terms and conditions that apply in addition to these Terms and Conditions. In those cases, the terms specific to the special feature control to the extent there is a conflict with these Terms and Conditions.

ARBITRATION NOTICE: EXCEPT IF YOU OPT-OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND FITTCOACH WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

These Terms and Conditions (this “Agreement”) govern your use as a Fittcoach Member of: (1) the Fittcoach website at http://www.fittcoach.ca (the “Website”), (2) mobile application for smartphone devices (the “App”), (3) the appointment booking platform or employer/employee portal made available through the Website and the App (the “Fittcoach Platform”), (4) the payment for services made available through the App or website (the “Payment Services”), (5) any other services or features made available to Members through the Website or the App, (6) any individual or group fitness classes offered by Fittcoach as a service, 7) any educational classes offered on-site or via virtual webinar, and 8) fitness assessment services offered by Fittcoach (collectively, the services in (1) through (8) which you order from Fittcoach, the “Member Services”).

 

In this Agreement, “Fittcoach”,  “we” or “us” mean Fittcoach Inc., an Ontario / Federal corporation, and “Member” and “you” mean any person, or company using the fittcoach services to receive fitness services from fitness trainers or fitness professionals (“Fittcoach Trainers”) through the Website, App or via group or individual fitness classes.
 

We may update or revise this Agreement from time to time and it is your responsibility to check back periodically to review any updates.  You are free to decide whether or not to accept a modified version of this Agreement, but accepting this Agreement, as modified, is required for you to continue using the Member Services.  If you do not agree to the terms of this Agreement or any modified version of this Agreement, your sole recourse is to terminate your use of the Member Services, in which case you will no longer have access to the Member Services or your Member Account.  Any use of the Member Services is subject to the version of this Agreement in effect at the time of use.
 

By accessing or using the Member Services or clicking “accept” or “agree” to this Agreement, (1) you acknowledge that you have read, understand, and agree to be bound by this Agreement, and (2) you represent and warrant that you are of legal age and not prohibited by law from accessing or using the Member Services.

IF YOU SUBSCRIBE TO CERTAIN OF OUR MEMBER SERVICES, THEN THESE TERMS AND CONDITIONS WILL BE AUTOMATICALLY RENEWED FOR ADDITIONAL PERIODS OF THE SAME DURATION AS THE INITIAL TERM AT OUR THEN-CURRENT FEE FOR SUCH SERVICES UNLESS YOU DECLINE TO RENEW YOUR SUBSCRIPTION IN ACCORDANCE WITH THESE TERMS AND CONDITIONS.  FITTCOACH MAKES NO GUARANTEES OR REPRESENTATIONS REGARDING THE AVAILABILITY OF APPOINTMENTS FOR ANY PARTICULAR FITTCOACH TRAINER OR ANY PHYSICIAN OR HEALTHCARE PROVIDER, TO MEMBERS OF THIS SITE. YOU UNDERSTAND AND ACKNOWLEDGE THAT ALL COMMUNICATIONS MADE THROUGH THE MEMBER SERVICES ARE AT YOUR SOLE RISK AND THAT FITTCOACH DOES NOT MAKE ANY GUARANTEES REGARDING THE AVAILABILITY OF ANY FITTCOACH FITNESS INSTRUCTORS. HEALTHCARE PROVIDERS. 


 

1.  GENERAL DESCRIPTION OF FITTCOACH SERVICES

Fittcoach is a marketplace and service where users who are seeking group fitness professionals and individual fitness professionals in any number of fitness disciplines can schedule these services at their location with the specific expertise they are seeking. 

The Fittcoach technology platform allows users to search and select the appropriate trainer for their needs, schedule an appointment at a mutually agreeable time and place and pay for Member Services directly through the platform. Likewise, fitness professionals and other service providers can post class types and their schedule for view by Fittcoach users and then collect payment directly through the platform. The Fittcoach technology platform also allows Fittcoach Members to track individual, employee and collective company wellness data.

The Website, App and Member Services can only be used to offer personal training, group training, fitness services, fitness tracking, fitness assessments, educational classes/webinars  and corporate wellness and for no other purpose. Fittcoach is a platform designed to serve as a conduit to connect users seeking individual and group fitness professionals with fitness professionals and as such Fittcoach Trainers are not employees of Fittcoach and Fittcoach is not hiring a Fittcoach Trainer for any Fittcoach Member.

 

2.  BASIC TERMS

  • You must be at least 18 years old to use the Member Services and any use by anyone under 18 years old is strictly prohibited.
  • If you are invited to participate in the Member Services by your Employer, you must register using your corporate e-mail address where you received the invitation to join.
  • You are responsible for any activity that occurs through your account and you agree you will not sell, transfer, license or assign your account, followers, username, or any account rights. With the exception of people or businesses that are expressly authorized to create accounts on behalf of their employers or clients, Fittcoach prohibits the creation of and you agree that you will not create an account for anyone other than yourself. You also represent that all information you provide or provided to Fittcoach upon registration and at all other times will be true, accurate, current and complete and you agree to update your information as necessary to maintain its truth and accuracy.
  • You agree that you will not solicit, collect or use the login credentials of other Fittcoach Members or Trainers.
  • You are responsible for keeping your password secret and secure.
  • You may not use the Member Services for any illegal or unauthorized purpose. You agree to comply with all laws, rules and regulations (for example, federal, state, local and provincial) applicable to your use of the Member Services), including but not limited to, copyright laws.  You recognize that as an Employer, your behavior and interactions with the end-users of the Member Services, and must conform to best practices and applicable laws, including HIPAA.
  • You are solely responsible for your conduct and any data, text, files, information, usernames, images, graphics, photos, profiles, works of authorship, applications, links and other content or materials (collectively, "Content") that you submit, post or display on or via the Member Services.
  • You must not change, modify, adapt or alter the Member Services or change, modify or alter another website so as to falsely imply that it is associated with the Member Services or Fittcoach.
  • You must not access Fittcoach's private API without the written consent of Fittcoach.
  • You must not use domain names or web URLs in your username without prior written consent from Fittcoach.
  • You must not interfere or disrupt the Member Services or servers or networks connected to the Member Services, including by transmitting any worms, viruses, spyware, malware or any other code of a destructive or disruptive nature. You may not inject content or code or otherwise alter or interfere with the way any page is rendered or displayed in a user's browser or device.
  • You must not create accounts with the Member Services through unauthorized means, including but not limited to, by using an automated device, script, bot, spider, crawler or scraper.
  • You must not attempt to restrict another user from using or enjoying the Member Services and you must not encourage or facilitate violations of these Terms and Conditions.
  • Violation of this Agreement may, in Fittcoach's sole discretion, result in termination of your Fittcoach account, which we reserve the right to do in our sole and absolute discretion.
  • You understand and agree that Fittcoach cannot and will not be responsible for the Content posted on the Member Services and you use the Member Services at your own risk. If you violate the letter or spirit of these Terms and Conditions, or otherwise create risk or possible legal exposure for Fittcoach, we can stop providing all or part of the Member Services to you.

 


 

3.  FITTCOACH PLATFORM
 

Fittcoach provides the Fittcoach Platform to Employers and Members for the purpose of assisting Members in securing Fittcoach Trainers to provide desired fitness services, corporate wellness initiatives, tracking employee/employer data and enabling communication between participating Members and Fittcoach Trainers. Subject to the terms and conditions of this Agreement, Fittcoach grants you a non-exclusive, non-transferable license to access the features and functions on the Site for your own personal purposes (or if you are an Employer, in connection with your corporate wellness program) while visiting the Site, solely for the purposes of obtaining access, or authorizing employee access, to Member Services available via the Site in accordance with this Agreement. Fittcoach reserves the right at any time and for any reason it deems sufficient, in its sole discretion, to terminate this Agreement, revoke the licenses granted hereunder, to deny you future access to the Site, or to impose conditions on your future access, including but not limited to requiring payment of subscription or license fees as a prerequisite for future access.

 

In response to an Employer or Member’s request to book a Fittcoach Trainer or Member Service through the Website or App, Fittcoach directly notifies the Fittcoach Trainer or applicable service provider of the booking request through the Fittcoach Platform.  A Fittcoach Trainer or other service provider may accept or reject a Member’s booking request in his or her sole discretion. Fittcoach Trainers or other service providers at no time shall be required to accept a Member’s booking request.
 

Each Fittcoach Trainer or other service provider shall be free in his or her sole discretion to determine at what times and on what dates he or she shall make himself or herself available on the Fittcoach Platform to accept booking requests from Members. Fittcoach maintains the discretion to staff Fittcoach Trainers that it deems a best fit for the requested individual or group class.

 

Fittcoach requires each Fittcoach Trainer to provide and maintain valid physical trainer certifications and/or insurance while providing Fittcoach Services.  However, Fittcoach does not guarantee or warrant, and makes no representations regarding, the accuracy, reliability, quality or suitability of such Fittcoach Trainers. WHEN INTERACTING WITH FITTCOACH TRAINERS, YOU SHOULD EXERCISE CAUTION AND COMMON SENSE TO PROTECT YOUR PERSONAL SAFETY AND PROPERTY, JUST AS YOU WOULD WHEN INTERACTING WITH OTHER PERSONS WHOM YOU DON'T KNOW.  By using the Services, you agree to hold Fittcoach free from the responsibility for any liability or damage that might arise out of the transaction involved. You understand and agree that Fittcoach has no control over and is not responsible for the acts or omissions of any Members or Fittcoach Trainers on or off the Site.

 

4.  PAYMENT MECHANICS AND TERMS

You, as an Employer or a Member, agree to pay those amounts for the Member Services as are listed on the Site which may be updated from time to time, or with respect to Employers, as otherwise communicated to you by Fittcoach in writing.  Fittcoach will be responsible for remitting the appropriate fees for the Member Services to the applicable Fittcoach Trainer or service provider.  As an Employer, the fees owed will depend upon the bundle of services purchased. This will include the number of Members the Employer registers or identifies as a Member of the Member Services.  In the event Employer exceeds the number of allowable Members, Employer will automatically be converted to the next tier of fees and will be automatically charged such higher fees upon notice to Employer.

In order to use the Mobile Payment Services, you must provide credit card or debit card information for at least one operational and valid credit card or debit card through the App. You may add, delete, and edit the credit card or debit card information you have provided from time to time through the App. All charges are due immediately and payment will be facilitated by Fittcoach using the preferred payment method designated in your Account. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Fittcoach may, as the Third Party Provider’s limited payment collection agent, use a secondary payment method in your Account, if available. When a Member books an appointment via credit card, a temporary authorization may be placed on the authorized credit card.  Upon confirmation to Fittcoach that an appointment with a Member has been completed, such Member’s credit card or debit card is immediately charged in full for the service.

Payment Services offered to Employers and corporate members may be processed via credit card or ACH transfer. All charges are due immediately and payment will be facilitated by Fittcoach using the preferred payment method designated in your Account. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Fittcoach may, as the Third Party Provider’s limited payment collection agent, use a secondary payment method in your Account, if available.

You will be responsible for payment of the applicable fee for any Member Services offered on a subscription basis (each, a “Service Subscription Fee”) at the time you create your Account and select your subscription package (each, a “Service Commencement Date”).  Except as set forth in this Agreement, all fees for the Member Services are non-refundable.  No contract will exist between you and us for the Services until we accept your order by a confirmatory e-mail, SNS/MMS message, or other written confirmation.

If you, as an Employer or Member, subscribe to any component of the Member Services on a recurring basis, your subscription will continue indefinitely until terminated in accordance with the Terms.  After your initial subscription period, and again after any subsequent subscription period, your subscription will automatically commence on the first day following the end of such period (each a “Renewal Commencement Date”) and continue for an additional equivalent period, at our then-current price for such subscription.  You agree that your account will be subject to this automatic renewal feature unless you cancel your subscription at any time prior to the Renewal Commencement Date by logging into and going to the “Change/Cancel Membership” page of your “Account Settings” page, or if you are an Employer, emailing us at info@fittcoach.ca.  If you do not wish your account to renew automatically, or if you want to change or terminate your subscription, please log in and go to the “Change/Cancel Membership” page on your “Account Settings” page.  If you cancel your subscription, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires.  However, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.  By subscribing, you authorize us to charge you’re the Third Party Provider now, and again at the beginning of any subsequent subscription period.  Upon renewal of your subscription, if we do not receive payment from the Third Party Provider, (i) you agree to pay all amounts due on your account upon demand, and/or (ii) you agree that we may either terminate or suspend your subscription and continue to attempt to charge your Third Party Provider until payment is received (upon receipt of payment,  your account will be activated and for purposes of automatic renewal, your new subscription commitment period will begin as of the day payment was received).

In the event a Member desires to cancel an appointment, such cancellation will be at no charge (or debit of credits) to the Member if cancelled within 48 hours of a confirmed booking and this appointment can be rescheduled within the tenure of the subscription term. If however, a Member initially books the appointment within 48 hours of the appointment, then the Member will be charged unless such appointment is cancelled within the first 15 minutes of such booking (the “Cancellation Periods”). If a Member does not cancel a confirmed appointment within the applicable Cancellation Period, 100% of the cost of the services will be charged as a cancellation fee or in the case of a subscription the session credit will be deemed “used”. 

Once a session is confirmed completed by the Trainer and the fee collected by Fittcoach, Fittcoach charges a fee to fitness trainers (the "Admin Fee") in Fittcoach’s sole and absolute discretion. Fittcoach will remit the amount of payment by the Member, less the Admin Fee to the Fittcoach Trainer using the account information provided by the Fittcoach Trainer.  Any refunds made to a Member will be deducted from any amounts paid to the Fittcoach Trainer. Fittcoach Trainers may not accept payment from members associated with Fittcoach and doing so will result in termination from Fittcoach. 
 

To the extent permitted by applicable law and subject to our privacy policy, you acknowledge and agree that we may use certain third-party vendors and service providers to process payments.  Fittcoach uses Stripe Inc. for payment processing. In order for you to use Stripe’s payment processing services, you must read and agree to Stripe’s Terms & Conditions available at https://stripe.com/us/legal

In Fittcoach’s sole and absolute discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by Fittcoach. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the client shall be responsible for payment of all taxes, levies, or duties associated with his or her purchases hereunder, excluding only Canada (federal or state) taxes. You may not pay your Fittcoach Trainer or arrange for training sessions with your Fittcoach Trainer outside of the Fittcoach platform and doing so will result in termination of the Member Services.

 

5.  PRIVACY
 

We are committed to helping you safeguard your privacy online. Please review our privacy policy for details about how we collect, use, and disclose information in connection with the Member Services. Fittcoach may receive, use, maintain, store or disclose your personal information, solely as permitted by applicable laws and regulations, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).  Fittcoach will protect the privacy and security of such data, and such data will be subject to the terms of our Privacy Policy.  By downloading, installing, and/or using the Fittcoach Materials, you acknowledge and agree that Fittcoach will collect, use, and disclose data relating to your use of the Sherpa materials in accordance with Sherpa’s Privacy Policy.

 

6.  MEMBER ACCOUNT
 

You are required to register and create a Fittcoach Member account with Fittcoach through a services contract, the Website or App (“Fittcoach Member Account”) in order to receive any of the Member Services. When registering for a Fittcoach Member Account, you must provide true, accurate, current, and complete data about yourself or company (“Fittcoach Member Registration Data”). You also agree to promptly update the Fittcoach Member Registration Data to keep it true, accurate, current, and complete.  You are solely responsible for maintaining the confidentiality of your Fittcoach Member Account and the information in your Fittcoach Member Account, and, except as otherwise required by applicable law, you are solely responsible for all use of your Fittcoach Member Account, whether or not authorized by you.  You agree to immediately notify Fittcoach of any unauthorized use of your Fittcoach Member Account or any other breach of security related to your use of the Member Services.

 

7. MOBILE; LOCATION SERVICES
 

The App may use GPS locator capabilities to identify your current location. You hereby expressly consent to receive SMS text messages from Fittcoach regarding the Member Services and as otherwise described in our privacy policy. The communication standards for the Member Services include, but are not limited to: SMS, GPS, and web-based browser technology. In order to use the App, you must maintain an active account with a carrier of electronic communications through mobile devices.
 

Use of the Member Services requires Internet access through your mobile device. You are responsible for all mobile carrier charges resulting from your use of the Member Services, including from any notifications provided by the Member Services.  Fittcoach does not guarantee that the Member Services will be compatible with all devices or will be supported by all mobile carriers.

 

8. FITTCOACH CONTENT

The features, information, and materials provided and depicted through the Member Services are protected by copyright, trademark, patent, and other intellectual property laws. All text, graphical content, video, data, and other content made available through the Member Services (collectively, the “Fittcoach Content”) are provided to Members by Fittcoach solely to support the Member’s permitted use of the Member Services. The Fittcoach Content may be modified from time to time by us in our sole discretion. Except as expressly set forth herein, no license is granted to Members for any other purpose, and any other use of the Members Services or the Fittcoach Content by Members shall constitute a material breach of this Agreement. Fittcoach retains all rights in the Members Services and Fittcoach Content and any associated patents, trademarks, copyrights, mask work rights, trade secrets, or other intellectual property rights. No license, right, or interest in any trademarks of Fittcoach or any third party is granted under this Agreement.
 

Subject to the terms and conditions of this Agreement, Fittcoach grants Fittcoach Members a non-exclusive, non-transferable, revocable license to use the Fittcoach Application, in object code form only, on a Fittcoach Member’s compatible mobile devices, solely to support the Fittcoach Member’s permitted use of the Fittcoach Member Services.

 

9.  MEMBER CONTENT

You own all content and information you post or share using the Member Services (referred to as "Member Content"). You hereby grant Fittcoach and its Affiliates a non-exclusive, perpetual, fully paid, royalty free license to use, copy, or display your Member Content in connection with the Member Services throughout the world in any media now known or hereafter developed. We may display advertisements in connection with your Member Content or on pages where your Member Content may be viewed by you or others and we may use your Member Content to advertise and promote Fittcoach, any of the Member Services or any of our Affiliates or third-parties with whom we are partnered.

You represent and warrant that: (i) you own or otherwise have all necessary rights to your Member Content; (ii) you have paid and will pay in full any fees or other payments that may be related to your use of the Member Content; and (iii) your Member Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party.

We may refuse to accept or transmit any Member Content. We may remove Member Content from the Member Services for any reason in our sole and absolute discretion.

Other than Member Content, we own or license all of the other content on the site, including, but not limited to the Fittcoach Content.

 

10. MEMBER REPRESENTATIONS AND WARRANTIES; INDEMNIFICATION
 

You represent and warrant: (1) the accuracy and truthfulness of all information you provide to Fittcoach for uploading to the Website and App or otherwise, and (2) no information you upload to the Website or App shall infringe any third-party rights (including, without limitation, intellectual property rights and rights of privacy or publicity).

You will indemnify, hold harmless, and (at Fittcoach’s request) defend Fittcoach, and its representatives, agents, directors, managers, officers, employees, and shareholders (collectively, the “Fittcoach Parties”) from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees of any kind (including reasonable attorneys’ fees and legal costs) (collectively “Claims”), arising from, relating to resulting from a) any information (including your Content or any other content) that you or anyone using your account submit, post, or transmit on or through the Member Services; (b) the use of the Member Services by you or anyone using your account; (c) the violation of this Agreement by you or anyone using your account; or (d) the violation of any rights of any third party, including intellectual property, privacy, publicity, or other proprietary rights by you or anyone using your account (2) any Claim made by a Fittcoach Trainer or gym against the Fittcoach Parties directly or indirectly or allegedly arising out of or relating to the acts or omissions of a Member receiving fitness services from a Fittcoach Trainer, or (3) any breach or alleged breach by you of this Agreement.  Fittcoach reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. If we do assume the defense of such a matter, you will reasonably cooperate with Fittcoach in such defense.
 

 

11. DISCLAIMERS AND LIMITATION OF LIABILITY

YOU UNDERSTAND THAT YOUR USE OF THE MEMBER SERVICES IS AT YOUR OWN RISK. THE MEMBER SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FITTCOACH AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS, AND LICENSORS (REFERRED TO COLLECTIVELY AS "AFFILIATES") DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE WEBSITE, APP AND MEMBER SERVICES (INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, AND NON-INFRINGEMENT).

FITTCOACH AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF CONTENT AVAILABLE ON OR THROUGH THE WEBSITE, APP OR MEMBER SERVICES (INCLUDING, WITHOUT LIMITATION, ANY RECOMMENDATIONS OR OTHER CONTENT AVAILABLE ON OR THROUGH THE MEMBER SERVICES, OR THE CONTENT OF ANY WEBSITES OR RESOURCES LINKED TO THE SITE OR SERVICES. FITTCOACH AND ITS AFFILIATES WILL HAVE NO LIABILITY FOR ANY: (A) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (B) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE OR SERVICES; (C) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR OF ANY PERSONAL OR FINANCIAL INFORMATION; (D) ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE SITE OR SERVICES; (E) ANY COMPUTER VIRUSES OR MALICIOUS CODE THAT MAY BE TRANSMITTED ON OR THROUGH THE SITE OR SERVICES; OR (F) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY FUNCTIONALITY OR CONTENT POSTED, E-MAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE ON OR THROUGH THE SITE OR SERVICES.

FITTCOACH AND ITS AFFILIATES DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD PARTY PRODUCT OR SERVICES, INCLUDING, WITHOUT LIMITATION, ANY CORPORATE WELLNESS INITIATIVES OR SERVICES OFFERED BY FITNESS TRAINERS, SERVICE PROVIDERS, PAYMENT SERVICES, RECOMMENDED, ADVERTISED, OR OFFERED ON OR THROUGH THE SITE OR SERVICES OR ANY LINKED WEBSITE.

YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS (INCLUDING BOTH CLIENTS AND FITNESS TRAINERS).  TO THE MAXIMUM EXTENT PERMITTED BY LAW IN NO EVENT SHALL THE FITTCOACH PARTIES BE LIABLE FOR ANY INJURIES, LOSSES, CLAIMS, OR DIRECT DAMAGES OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHICH ARISE OUT OF OR ARE ANY WAY CONNECTED WITH (1) THIS AGREEMENT, (2) ANY USE OF THE MEMBER SERVICES BY THE MEMBER, (3) ANY FAILURE OR DELAY (INCLUDING, BUT NOT LIMITED TO, THE USE OR INABILITY TO USE ANY COMPONENT OF THE FITTCOACH PORTAL) OR (4) A FITTCOACH TRAINER’S ACTS OR OMISSIONS AT A MEMBER’S COMPANY, RESIDENCE OR OTHER LOCATION WHETHER RELATED TO THE FITTCOACH TRAINER’S PROVISION OF FITNESS SERVICES TO A MEMBER OR OTHERWISE.
 

FITTCOACH EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, CONDITIONS, OR INDEMNITIES, EXPRESS OR IMPLIED IN RESPECT OF THE MEMBER SERVICES, INCLUDING, WITHOUT LIMITATION, ANY REPRESENTATION OR WARRANTY AS TO THE INFORMATION PROVIDED ABOUT FITTCOACH TRAINERS AND THE ACTS OR OMISSIONS OF FITTCOACH TRAINERS.
 

THE QUALITY OF THE FITTCOACH TRAINER SERVICES OR OTHER MEMBER SERVICES MADE AVAILABLE BY THIRD PARTY SERVICE PROVIDERS IS ENTIRELY THE RESPONSIBILITY OF THE FITTCOACH TRAINER OR SERVICE PROVIDER WHO PROVIDES SUCH FITNESS SERVICES OR OTHER MEMBER SERVICES TO YOU. YOU UNDERSTAND, THEREFORE, THAT BY USING THE SERVICES OF A FITTCOACH TRAINER OR OTHER SERVICE PROVIDER, YOU AND/OR YOUR EMPLOYEES MAY BE EXPOSED TO FITNESS SERVICES THAT ARE POTENTIALLY DANGEROUS, UNSAFE OR OTHERWISE OBJECTIONABLE, AND THAT YOUR USE OF THE MEMBER SERVICES AND BOOKING OF A FITTCOACH TRAINER IS AT YOUR OWN RISK.
 

YOU ACKNOWLEDGE THAT YOUR RELIANCE ON ANY INFORMATION PROVIDED BY FITTCOACH OR BY ANY FITTCOACH TRAINER OR ANY OTHER FITTCOACH SERVICE PROVIDER TO YOU IS SOLELY AT YOUR OWN RISK AND YOU ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED THEREWITH, AS ALLOWABLE TO THE EXTENT OF THE LAW.
 

ALTHOUGH FITTCOACH PROVIDES INFORMATION ABOUT FITTCOACH TRAINERS, FITTCOACH DOES NOT PROVIDE THE SERVICES RENDERED BY FITTCOACH TRAINERS. FITTCOACH MAY REQUEST BACKGROUND INFORMATION OF ITS FITTCOACH TRAINERS OR OTHER PARTNERS OR THIRD PARTY SERVICE PROVIDERS, BUT FITTCOACH DOES NOT AND CANNOT GUARANTEE THE ACCURACY OR COMPLETENESS OF ANY SUCH INFORMATION-GATHERING OR THAT A PARTICULAR FITTCOACH TRAINER IS ADEQUATELY QUALIFIED TO PERFORM ANY GIVEN SERVICE.  YOU UNDERSTAND THAT FITTCOACH MAY NOT CONDUCT CRIMINAL BACKGROUND CHECKS OR SCREENINGS ON OR ANY OTHER SCREENING OF CLIENTS OR FITNESS TRAINERS. FITTCOACH ALSO MAY NOT INQUIRE INTO THE BACKGROUNDS OF ALL CLIENTS OR FITNESS TRAINERS OR ATTEMPT TO VERIFY THE STATEMENTS OF CLIENTS OR FITNESS TRAINERS. FITTCOACH MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF CLIENTS OR FITNESS TRAINERS OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE CLIENTS OR FITNESS TRAINERS. FITTCOACH RESERVES THE RIGHT TO CONDUCT ANY CRIMINAL BACKGROUND CHECK OR OTHER SCREENINGS (SUCH AS SEX OFFENDER REGISTER SEARCHES), AT ANY TIME AND USING AVAILABLE PUBLIC RECORDS.

THE INFORMATION PRESENTED OR CONTAINED IN THE SITE OR PROVIDED THROUGH THE MEMBER SERVICES IS PRESENTED FOR THE PURPOSE OF EDUCATING YOU AND/OR YOUR EMPLOYEES ON GENERAL FITNESS AND RELATED ISSUES AND TOPICS. NOTHING CONTAINED IN THE SITE OR THE CONTENT IS INTENDED TO BE INSTRUCTIONAL FOR MEDICAL DIAGNOSIS OR TREATMENT. THE INFORMATION AVAILABLE VIA THE SITE OR THE SERVICES IS SOLELY FOR INFORMATIONAL PURPOSES AND SHOULD IN NO WAY BE CONSIDERED COMPLETE, ACCURATE, NOR SHOULD IT BE RELIED ON TO SUGGEST A COURSE OF TREATMENT FOR YOU OR ANY THIRD PARTY UNDER ANY CIRCUMSTANCES. CONTENT SHOULD NOT BE USED IN PLACE OF A VISIT, CALL, CONSULTATION OR THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER. SHOULD YOU HAVE ANY HEALTH CARE RELATED QUESTIONS, PLEASE CALL OR SEE YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER PROMPTLY. ALWAYS CONSULT WITH YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER BEFORE EMBARKING ON A NEW TREATMENT, DIET OR FITNESS PROGRAM. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON THE SITE.  THE CONTENT, INCLUDING EACH ARTICLE PROVIDED THROUGH THE SITE AND SERVICES, IS FOR EDUCATIONAL PURPOSES ONLY.

FITTCOACH RECOMMENDS THAT YOU CONSULT A PHYSICIAN BEFORE BEGINNING ANY EXERCISE PROGRAM. FITTCOACH IS NOT A LICENSED MEDICAL CARE PROVIDER. YOU SHOULD UNDERSTAND THAT PARTICIPATING IN ANY EXERCISE PROGRAM CAN RESULT IN PHYSICAL INJURY AND YOU AGREE TO DO SO AT YOUR OWN RISK. THE FINDINGS AND OPINIONS OF AUTHORS EXPRESSED HEREIN ARE THOSE OF THE AUTHOR AND DO NOT NECESSARILY STATE OR REFLECT THOSE OF FITTCOACH.

THE INFORMATION CONTAINED IN THE SITE IS COMPILED FROM A VARIETY OF SOURCES ("INFORMATION PROVIDERS"). NEITHER FITTCOACH NOR ANY INFORMATION PROVIDERS DIRECTLY OR INDIRECTLY PRACTICE MEDICINE OR DISPENSE MEDICAL SERVICES AS PART OF THE SITE.  THE SITE IS NOT A SUBSTITUTION FOR THE SERVICES OF A PHYSICIAN, A HEALTH PROVIDER, OR ANY TRAINED HEALTH PROFESSIONAL.  OUR SITE DOES NOT ALLOW MEDICAL ADVICE, EMOTIONAL ADVICE, DIETARY ADVICE, OR PERSONAL ADVICE OF ANY KIND. THESE CONCERNS SHOULD BE ADDRESSED AND DISCUSSED WITH YOUR PHYSICIAN OR OTHER HEALTH CARE PROVIDER. THE FOREGOING DISCLAIMERS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. YOU MAY HAVE OTHER STATUTORY RIGHTS. HOWEVER, THE DURATION OF STATUTORILY REQUIRED WARRANTIES, IF ANY, SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.  Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent FITTCOACH may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of FITTCOACH’s liability will be the minimum permitted under such law.

You and Fittcoach understand and agree that the disclaimers, exclusions, and limitations set forth herein are essential elements of this Agreement and that they represent a reasonable allocation of risk. In particular, you understand that Fittcoach would be unable to make the Member Services available to you except on these terms and agree that this Agreement will survive and apply even if any limited remedy specified in this Agreement is found to have failed of its essential purpose.

EXCEPT AS MAY BE OTHERWISE AGREED IN WRITING BETWEEN YOU AND FITTCOACH, IN NO EVENT WILL FITTCOACH BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE MEMBER SERVICES, INCLUDING THE FITTCOACH PLATFORM, OR FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, LOST DATA, OR OTHER LOSSES, EVEN IF FITTCOACH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN THE EVENT THE ABOVE LIMITATION IS NOT ENFORCEABLE IN WHOLE OR IN PART FOR ANY REASON, FITTCOACH SHALL IN NO EVENT BE LIABLE ON ANY GROUND FOR MORE THAN TEN DOLLARS ($10.00 USD).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.
 

 

12. ARBITRATION

Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, count, claim, or cause of action) between you and Fittcoach shall exclusively be settled through binding and confidential arbitration.
 

Arbitration shall be subject to the Federal Arbitration Act and not any state arbitration law. The arbitration shall be conducted before one commercial arbitrator with substantial experience in resolving commercial contract disputes from the American Arbitration Association (“AAA”). As modified by this Agreement, and unless otherwise agreed upon by the parties in writing, the arbitration will be governed by the AAA’s Commercial Arbitration Rules and, if the arbitrator deems them applicable, the Supplementary Procedures for Consumer Related Disputes (collectively, the “Rules and Procedures”).
 

You are thus GIVING UP YOUR RIGHT TO GO TO COURT to assert or defend your rights EXCEPT for matters that you file in small claims court. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. You are entitled to a FAIR HEARING, BUT the arbitration procedures are SIMPLER AND MORE LIMITED THAN RULES APPLICABLE IN COURT. Arbitrator decisions are as enforceable as any court order and are subject to VERY LIMITED REVIEW BY A COURT.
 

You and Fittcoach must abide by the following rules: (1) ANY CLAIMS BROUGHT BY YOU OR FITTCOACH MUST BE BROUGHT IN THE PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING; (2) THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING, AND MAY NOT AWARD CLASS-WIDE RELIEF; (3) in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, Fittcoach will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation, (4) Fittcoach also reserves the right in its sole and exclusive discretion to assume responsibility for all of the costs of the arbitration; (5) the arbitrator shall honor claims of privilege and privacy recognized at law; (6) the arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award; (7) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (8) each side pays its own attorneys’ fees and expenses unless there is a statutory provision that requires the prevailing party to be paid its fees and litigation expenses, and, in such instance, the fees and costs awarded shall be determined by the applicable law.

You have the right to opt out of the provisions of this arbitration agreement by sending written notice of your decision to opt out to the following address: Fittcoach, (932 N. Alfred Street, Los Angeles, CA 90069 or corporate@fittcoachwellness.com), within 30 days after first becoming subject to this arbitration agreement. Your notice must include your name and address, your Fittcoach username (if any), your Employer, as applicable, the email address you used to set up your Fittcoach account (if you have one), and an unequivocal statement that you want to opt out of this arbitration agreement.    If you opt out of this arbitration agreement,  the arbitration agreement, all other parts of this Agreement will continue to apply to you.  Opting out of this Arbitration Agreement has no effect on any other arbitration agreement that you may currently have, or may enter into the future, with us.
 

Notwithstanding the foregoing, either you or Fittcoach may bring an individual action in small claims court. Further, claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party’s patent, copyright, trademark, or trade secret shall not be subject to this arbitration agreement. Such claims shall be exclusively brought in the state or federal courts located in Los Angeles, California. Additionally, notwithstanding this agreement to arbitrate, either party may seek emergency equitable relief before the state or federal courts located in Los Angeles, California in order to maintain the status quo pending arbitration, and hereby agree to submit to the exclusive personal jurisdiction of the courts located within Los Angeles, California for such purpose. A request for interim measures shall not be deemed a waiver of the right to arbitrate.
 

With the exception of subparts (1) and (2) in this Section (prohibiting arbitration on a class or collective basis), if any part of this arbitration provision is deemed to be invalid, unenforceable, or illegal, or otherwise conflicts with the Rules and Procedures, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting part was not contained herein. If, however, either subpart (1) or (2) is found to be invalid, unenforceable, or illegal, then the entirety of this arbitration provision shall be null and void, and neither you nor Fittcoach shall be entitled to arbitration. If for any reason a claim proceeds in court rather than in arbitration, the dispute shall be exclusively brought in state or federal court located in Los Angeles, California.
 

For more information on AAA, the Rules and Procedures, or the process for filing an arbitration claim, you may call AAA at 800-778-7879 or visit the AAA website at http://www.adr.org.

 

13. Links

The Member Services may contain links to other websites or third party services, or allow others to send you such links. A link to a third party’s website does not mean that we endorse it or that we are affiliated with it. We are not responsible or liable for any damage or loss related to the use of any third-party website. You should always read the terms and conditions and privacy policy of a third-party website before using it.

 

14.  CHANGES TO THE MEMBER SERVICES

Fittcoach reserves the right, in its sole discretion, to modify the Member Services and the pricing structure for the provision of such services from time to time and without notice, including, without limitation, by removing, adding or modifying portions of the Service, Website and App. Fittcoach shall have no liability to you for any of the foregoing actions. If you object to any such changes, your sole recourse shall be to cease using the Member Services. Continued use of the Member Services following any such changes shall indicate your acknowledgment of such changes and satisfaction with all the Member Services, including the pricing structure in relation thereto.

 

15. COPYRIGHT POLICY

Notice of Copyright Infringement

We respect the intellectual property rights of others. Please notify us in writing, by e-mail or mail to our designated agent listed below, if you believe that a user of the Site or Services has infringed your intellectual property rights. We provide this policy pursuant to Section 512 of the Copyright Revision Act, as enacted through the Digital Millennium Copyright Act ("DMCA").

To be effective the notification should include: (i) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works; identification of the claimed infringing material and information reasonably sufficient to permit Fittcoach to locate the material on the Member Services; (ii) information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an e-mail address; (iii) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (iv) a statement by you, made under penalty of perjury, that the above information in your notification is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and (v) your physical or electronic signature.

You acknowledge and agree that upon receipt and notice of a claim of infringement, we may immediately remove the identified materials from the Member Services without liability.

 

Counter-Notice by Accused User

If we have taken down your materials due to suspicion of copyright infringement, you may dispute the alleged infringement by sending a written communication by e-mail or mail to our designated agent below. That written communication should include the following: (i) your physical or electronic signature; (ii) identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled; (iv) a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and (v) your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which such address is located, or if your address is outside of Canada, and that you will accept service of process from the person who provided notification of copyright infringement or an agent of such person.

Please send all notices under the above copyright infringement policies by e-mail or mail to the following office, designated as Fittcoach’s receipt of notifications of claimed infringement:

Via email to:

info@fittcoach.ca 

Repeat Infringers

Your account will be terminated if, in our discretion, you are determined to be a repeat infringer. Repeat infringers are users who have been the subject of more than one valid takedown request that has not been successfully rebutted.
 

 

16. ADDITIONAL TERMS

The Member Services and Fittcoach Content are offered solely for Member’s personal or company use for the purposes described in this Agreement.  Any and all other uses are prohibited. Fittcoach expressly reserves all its rights and remedies under applicable state and federal laws. Fittcoach reserves the right, in its sole discretion, to refuse service, terminate Member Accounts, remove or edit content, cancel bookings, or deny access to the Member Services. You agree not to (and not to allow any third party to): (1) use any robot, spider, scraper, or other automatic or manual device, process, or means to access the Member Services or copy any Fittcoach Content, except as expressly authorized by Fittcoach; (2) utilize any device, software, or routine that will interfere or attempt to interfere with the functionality of the Member Services; (3) use the Member Services or Fittcoach Content for any illegal purpose; or (4) publicly disseminate information regarding the performance of the Member Services or Fittcoach Content.
 

Fittcoach may suspend your ability to use all or any element of the Member Services or may terminate this Agreement effective immediately, without notice or explanation. Without limiting the foregoing, Fittcoach may suspend your access to the Member Services if we believe you to be in violation of any part of this Agreement.  After any suspension or termination, you may or may not be granted permission to use the Member Services or re-establish a Member Account. You agree that Fittcoach shall not be liable to you for any termination of this Agreement or for any effects of any termination of this Agreement. You are always free to discontinue your use of the Member Services at any time. You understand that any termination of your Member Account may involve deletion of any content stored in your Member Account for which Fittcoach will have no liability whatsoever.

Under no circumstances will Fittcoach be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond its reasonable control. This Agreement is made under and shall be governed by and construed in accordance with the laws of the State of California, consistent with the Federal Arbitration Act, without giving effect to any principles that provide for the application of the law of another jurisdiction.  You agree that any action of whatever nature arising from or relating to these Terms, the Site, or any Services will be filed only in the state or federal courts located in Los Angeles County, California. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.

If any of the provisions, or portions thereof, of this Agreement are found to be invalid under any applicable statute or rule of law, then, that provision (or portion thereof) notwithstanding, this Agreement shall remain in full force and effect and such provision or portion thereof shall be deemed omitted.

This Agreement and the rights granted and obligations undertaken hereunder may not be transferred, assigned, or delegated in any manner by operation of law or otherwise by Members, but may be freely transferred, assigned, or delegated by Fittcoach.

Any waiver of any provision of this Agreement, or a delay by any party in the enforcement of any right hereunder, shall neither be construed as a continuing waiver nor create an expectation of non-enforcement of that or any other provision or right.